Privacy Policy

1) Who We Are

Travel Yollo (“TravelYollo”, “we”, “us”, “our”) is a travel company that curates and sells travel experiences and related services.

Legal entity: VZ TRAVELYOLLO PRIVATE LIMITED
CIN: U79110MH2025PTC445161
Registered address: A 802, AAKANKSHA, OFF YARI, RD, VERSOVA, ANDHERI WEST, Vesava, Mumbai-400061, Maharashtra
Contact: contact@travelyollo.com | +91-9821112284

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites and B2B portal, make a booking, or interact with us. By using our website(s) or services, you consent to this Privacy Policy.

2) What Data We Collect

Identifiers & contact: name, email, phone, postal address.
Travel documents: passport details, visa details, date of birth, nationality.
Booking details: itinerary, preferences, special requests.
Payment details: limited card/UPI information processed by our payment partners (we do not store full card data).
Sensitive info (optional): medical/dietary needs or accessibility requirements you choose to share so we can arrange suitable services.
Technical data: device, IP, browser, cookies, and analytics events.
Communications: emails, chat transcripts, call recordings (where applicable).

3) Why We Collect It (Lawful Purposes)

Provide and personalize travel services and customer support.
Process bookings, payments, refunds, and travel insurance (where applicable).
Communicate itineraries, confirmations, alerts, and updates.
Comply with legal obligations (KYC, taxation, and prevention of fraud).
Improve our sites, products, and marketing with aggregated analytics.
Send service emails; send marketing only with your consent/opt-in (you can opt out any time).

4) Sharing Your Data

We share data only as needed to deliver/operate services or as required by law:

Travel suppliers: airlines, hotels, DMCs, guides, insurers, visa agents, and car rentals.
Payment processors: e.g., Razorpay and banking partners.
Technology/service providers: hosting, CRM, analytics, support tools (under data-processing agreements).
Affiliates/partners: where a booking is fulfilled jointly or via a channel partner.
Authorities: immigration, security, taxation, or law enforcement when legally required.
Corporate transactions: in case of merger/acquisition, subject to continuity of protections.

We do not sell personal data.

5) International Transfers

Your information may be processed in countries other than India (e.g., destination countries, airline/hotel locations). We take reasonable steps to ensure adequate protection consistent with this Policy and applicable law.

6) Data Retention

We keep data for as long as needed for bookings, legal/regulatory requirements, dispute resolution, and accounting/tax (typically 7–10 years for financial records). When no longer required, we securely delete or anonymize it.

7) Cookies & Analytics

We use cookies/pixels to run the site, remember preferences, and analyze usage. You can control cookies in your browser settings; some features may not work without them. We use analytics tools (e.g., Google Analytics). Learn how Google uses data at: www.google.com/policies/privacy/partners/. You can opt out via the Analytics opt-out add-on.

8) Your Choices & Rights

Access/Update: request a copy or correction of your data. Delete: request deletion where not required by law or legitimate interests. Opt-out marketing: use “Unsubscribe” or email us. Consent withdrawal: where processing is based on consent (e.g., sensitive info). Contact: contact@travelyollo.com (or use the site form).

9) Children

Our services aren’t directed to individuals under 18. If you believe a minor provided data without guardian consent, contact us to remove it.

10) Security

We use administrative, technical, and physical safeguards to protect information. No method is 100% secure; please contact us immediately if you suspect unauthorized use of your account or data.

11) Grievance Officer (India)

Name: Tina Bijlani Email: tina@travelyollo.com Address: A 802, AAKANKSHA, OFF YARI, RD, VERSOVA, ANDHERI WEST, Vesava, Mumbai-400061, Maharashtra Response time: We aim to acknowledge within 48 hours and resolve within 30 days.

12) Changes to This Policy

We may update this Policy. The “Last updated” date indicates the current version. Material changes will be notified on our website and, where required, by email.