Refund & Cancellation Policy
1) General
- Many travel services are subject to strict Supplier rules. Airlines/hotels frequently sell non-refundable, non-changeable fares/rooms.
- Where a refund/credit is permitted, Supplier penalties and TravelYollo service fees apply. Processing time depends on the Supplier and payment partner.
2) Cancellations
All cancellations of confirmed reservations are subject to a $350 per person administrative fee. Additionally, clients are subject to any cancellation fees assessed by the purveyors of services including, without limitation, hotels, transfer providers, activity providers, rail suppliers and/or airlines that are identified in the itinerary or that otherwise form part of your travel program.
The terms and conditions regarding cancellation of your travel program shall be governed by these General Terms and Conditions. If your travel program (i) does include a Cruise, then the terms and conditions regarding cancellation of your travel program shall be governed by the Cruise Terms and Conditions; and/or (ii) does include a Villa, then the terms and conditions regarding cancellation of your travel program shall be governed by the Villa Terms and Conditions.
If your travel program does not include a Cruise or a Villa, then any cancellations which occur 90 days or more prior to departure will receive full refund minus the $350 per person administrative fee. Cancellations which occur 60–89 days prior to departure will be subject to loss of deposit (equal to 30% of your travel program price). Cancellations which occur 30–59 days prior to departure will be subject to loss equal to 50% of your travel program price. Cancellations which occur 29 days or less will be subject to 100% of program price.
3) Changes
Any and all prices which comprise the whole, or a part, of your travel program are based on current rates of exchange, tariffs and taxes. TravelYollo reserves the right to increase the price of your travel program in the event of (i) increased costs from suppliers associated with your travel program, (ii) tariffs and taxes, and (iii) fluctuations in foreign exchange markets.
TravelYollo also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing tours are subject to change at any time due to unforeseen circumstances or circumstances beyond TravelYollo’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
In the event you request a change to your travel component, you acknowledge and agree that any such requested changes may incur additional fees charged to you by TravelYollo.
4) Claims and Refunds
Refunds are not made for any missed services, except for verifiable extenuating circumstances, as such circumstances are determined in the sole discretion of TravelYollo as being meritorious of a full or partial refund (each, a “Verifiable Claim”).
For Verifiable Claim(s) to be considered, you must (i) submit such claim for a refund in writing to TravelYollo within 30 days of the termination of the applicable travel program, (ii) accompany such claim for refund with supporting documentation and/or (iii) a statement from the Operating Company verifying the claim and that such claim is not otherwise specifically addressed in these General Terms and Conditions or the Cruise Terms and Conditions.
With respect to any claims in connection with any Villa, in particular, you acknowledge and agree, pursuant to the Villa Terms and Conditions, that you are not entitled to any refunds in connection with cancellation of any Villa, unless otherwise specified in writing at the time of booking of your travel program.
Any adjustment in price pursuant to a Verifiable Claim considered will be based on the actual price of the services involved in your travel program and not on a per diem basis. Adjustments in price pursuant to a Verifiable Claim will not be made for unused sightseeing trips or meals. TravelYollo will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for refunds for days missed while travelling should be made in writing to TravelYollo within 30 days of the termination of your travel program.
5) Force Majeure & Extraordinary Events
If travel is disrupted by events beyond control (natural disasters, pandemics, political unrest, strikes, etc.), Suppliers may offer credits or revised terms; cash refunds are not guaranteed unless required by law or Supplier rules.
6) Refund Method & Timeline
- Approved refunds are issued to the original payment method.
- Razorpay/PayPal/ bank timelines typically 7–14 business days after Supplier releases funds to us. Some airline refunds can take 6–8 weeks.
- Convenience charges, service fees, and bank charges are non-refundable unless required by law.
