Terms & Conditions

1) Contracting Entity

Bookings are made with VZ TRAVELYOLLO PRIVATE LIMITED, CIN U79110MH2025PTC445161, trading as TravelYollo (TravelYollo.com), registered at A 802, AAKANKSHA, OFF YARI, RD, VERSOVA, ANDHERI WEST, Vesava, Mumbai, Mumbai- 400061, Maharashtra.

2) Definitions

• “Client/You”: the person or organization making the booking (and travelers listed).
• “Services”: travel planning, tours, transfers, accommodations, activities, ticketing, insurance facilitation, visa assistance, and related services.
• “Supplier”: third-party airline, hotel, DMC, activity provider, insurer, or transport company.

3) Role & Liability

TravelYollo acts as an agent/organizer, arranging Services offered by independent Suppliers. Each Supplier’s terms apply to its component of your booking. TravelYollo is not liable for acts/omissions of Suppliers or events beyond our control (force majeure). Where TravelYollo is the principal for a service it directly operates, TravelYollo’s direct liability is limited as per these Terms.

4) Quotes, Pricing & Taxes

• Quotes are in USD unless stated otherwise and are subject to availability and change until paid in full.
• Prices may vary due to fare classes, surcharges, taxes (GST/TCS), FX fluctuations, or government changes.
• Obvious pricing errors may be corrected; you can accept the corrected price or cancel for a full refund of the amount paid to TravelYollo for the erroneous portion.

5) Booking Process & Documents

• A booking is confirmed when you receive TravelYollo’s written confirmation and we receive cleared payment.
• You must review confirmations and itineraries and report discrepancies within 24 hours.
• You must hold valid passports/visas/permits and comply with health, vaccination, and entry requirements.

6) Payments

• Accepted methods: cards/UPI/net-banking via Razorpay/Paypal, bank transfer, or as displayed at checkout.
• Payment schedules (deposits/balances) will be stated in your quote/invoice.
• If a payment is late, reservations may be cancelled per Supplier rules; reinstatement is subject to availability and additional costs.

7) Cancellations & Changes (By You)

• Your right to cancel/modify is governed by the Refund & Cancellation Policy and by individual Supplier fare rules. Some services are non-refundable/non-changeable.
• Name changes are generally not permitted by airlines.
• Unused services are non-refundable unless expressly stated.

8) Cancellations/changes (by TravelYollo/Suppliers)

• If a Supplier cancels/changes a service, remedies are per that Supplier’s policy (re- accommodation, credit, or refund).
• If TravelYollo must materially alter an itinerary due to force majeure (e.g., weather, strikes, political unrest, pandemics), we will endeavor to offer alternate arrangements; additional costs may apply. TravelYollo is not responsible for consequential losses.

9) Travel insurance

• We strongly recommend comprehensive insurance (trip cancellation, medical, evacuation, baggage).
• Insurance benefits are subject to the insurer's terms.

10) Health, conduct & risks

• You are responsible for assessing fitness to travel and obtaining medical advice.
• Providers may refuse service due to safety concerns, intoxication, or misconduct without refund.
• Adventure activities carry inherent risks you voluntarily accept.

11) Limitation of liability

• To the maximum extent permitted by law, TravelYollo’s total aggregate liability arising from a booking is limited to the amount paid to TravelYollo for the affected service. TravelYollo shall not be liable for indirect, incidental, special, or consequential damages, loss of enjoyment, or loss due to acts of God or events beyond reasonable control.

12) Complaints & support

• Report issues promptly (ideally while in destination) so we can help. Post-trip complaints must be sent to [contact@travelyollo.com] within 14 days of return, with booking details and evidence.

13) Intellectual property & site use

• Site content (text, images, logos) is owned by TravelYollo or its licensors. You may not copy, scrape, or use content except for personal, non-commercial use to evaluate our services.

14) Promotional Photography

• TravelYollo reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a reservation with the TravelYollo program, members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves in writing to their travel program escort at the beginning of their program.

15) Governing law & jurisdiction

• These Terms are governed by the laws of India. Courts at [Mumbai, Maharashtra] shall have exclusive jurisdiction, subject to applicable consumer protection law.

16) Contact

• [VZ TRAVELYOLLO PRIVATE LIMITED], CIN [U79110MH2025PTC445161] [A 802,AAKANKSHA, OFF YARI, RD, VERSOVA, ANDHERI WEST, Vesava, Mumbai, Mumbai- 400061, Maharashtra] | [contact@travelyollo.com] | [+91-9821112284]